Here are some potential fixes for Internet problems.
- Try switching the router off, leave for 10 seconds, then power on.
- If using ethernet (network cable) make sure that the cable is connected properly.
- On your desktop, in the bottom-right corner of your Windows device, you should see an icon representing your internet connection. Make sure that you are connected to the correct network/Wi-Fi connection.
If you still have an issue, feel free to contact a helpdesk agent.